1. Payment processing and activation
Payments are processed through PayPal as a payment processor and payment method. ArabData Ltd is the direct seller and operator of the service. Payments are completed via official PayPal payment links for your chosen plan and billing interval.
Subscription activation is not immediate upon payment; we verify payment receipt before activating the subscription and adding plan credits to your workspace. Activation typically takes less than 2 hours and may take up to 12 hours. If your account has not been activated within 12 hours of payment, please contact us with your order reference.
2. Subscriptions and no auto-renewal
Plans are available on monthly or annual terms. Subscriptions do not renew automatically at the end of the current term. If you wish to continue after your period ends, you can renew manually by purchasing a new period.
3. Cancellation
Because automatic rebilling is not enabled, there are no recurring charges automatically billed without your request. If you wish to cancel a pending subscription order before activation, you can contact us to cancel the order.
4. Refund policy
Refund requests are evaluated on a case-by-case basis under the following criteria:
- Pre-activation / Unfulfilled orders: If payment was completed but the subscription has not been activated, or if you request cancellation prior to activation, you are eligible for a full refund.
- Duplicate charges & billing errors: Verified duplicate payments or technical billing errors will be refunded in full upon verification.
- Activated subscriptions: Once a subscription has been activated and credits have been added to the workspace or used, subscription fees are generally non-refundable, except where mandatory statutory consumer protection laws provide non-waivable refund rights.
- Refund method: Approved refunds are returned via PayPal to the original payment method.
5. Credits
Credits are internal service units used for revealing professional contact channels, not cash. Unavailable channels are not charged, and the same Workspace + Business + Channel is never charged twice.
6. Billing inquiries and support
For any billing inquiries, refund requests, or activation questions, please contact us at info@arabdata.net with your order reference and payment details.